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7 Things to know before signing a product-service contract

Here are seven things to know before signing a product-service contract that might save you thousands of dollars. The Consumer Protection Act (CPA) The Consumer Protection...

3 Reasons to cancel a purchase contract

When you cancel a contract, any other arrangements you made with the purchase, like a financing agreement, are also cancelled. Under the Consumer Protection Act,...

Strengthening Protection for Ontario Consumers Act

The Strengthening Protection for Ontario Consumers Act will help build a fairer, safer and more informed marketplace with stronger rules for buying event tickets...

More protection for consumers making big purchases

Ontario passes legislation to strengthen protection for consumers making big purchases. New changes will strengthen protection for travellers and home buyers, caps ticket resale...

How to Complain against Professionals

If you want to complain against a professional in Ontario, in order to protect the public interest, there is an array of regulatory boards...

Do Your Research before Hiring for Urgent Home Repairs

Tips to be prepared from consumer protection Ontario There are many things to think about when hiring a business to complete an urgent home...

Consumer protection laws in Ontario

Your consumer rights are protected by many different acts. Some acts are enforced by the Ministry of Government and Consumer Services and some by...

Common Home Renovation Scams

The Door-to-Door Game In this scam, a door-to-door salesperson offers you a “good deal” because “we just happen to be in the neighbourhood with all...

Consumer Protection in Home Renovations in Ontario

Know your rights BEFORE starting a home renovation! Protect yourself and your home by knowing your rights before starting a home renovation. Learn how to...

Consumer Protection in Ontario – Know Your Rights

In Ontario, many of your rights as a consumer are set out by the Consumer Protection Act (CPA) and other consumer protection legislation that...

Debt Settlement: Consumer Alert for Ontarians

The Ministry of Government and Consumer Services is warning consumers to exercise caution when considering a contract for debt settlement services. Complaints about companies offering...

Stronger Consumer Protection in Debt Settlement Services

Ministry of Government and Consumer Services - Ontario is taking action to protect consumers against the practices of some companies offering debt settlement services....

Strengthening Consumer Protection in Ontario’s Energy Sector

Ontario is enhancing the capabilities of the Ontario Energy Board (OEB) in order to further protect electricity ratepayers by boosting consumer protection and improving...

Ontario Takes Steps to Further Protect Ratepayers

Robust new tools to provide consumers a stronger voice: Ontario is taking steps to protect consumers by enhancing the authority of the Ontario Energy...

New Measures to Protect Consumers and Entrepreneurs

Small businesses to benefit from improvements to the Code of Conduct for the Credit and Debit Card Industry. Finance Minister Joe Oliver today released an...

20-day cooling-off period on water heater contracts

Here are the rules for businesses entering into contracts at a consumer’s home. It's what businesses that market products and services door-to-door or in a...

Beware of lottery and prize scams

95% of fraud is never reported: Lottery scams and other prize fraud schemes now rank second highest in terms of the number of mass...

Protecting Consumers in the Resale Ticket Market

Ontario Seeking Public Input on Proposed Regulation to Reduce Ticket Fraud: Ontario is proposing regulatory changes under the Ticket Speculation Act that would help...

Fairness at the Pumps Act

The Fairness at the Pumps Act, which amends the Electricity and Gas Inspection Act and the Weights and Measures Act, comes into force on...

Behavioural Advertising

Behavioural advertising involves tracking consumers’ online activities over time, in order to deliver advertisements that are targeted to their inferred interests. Behavioural advertisers use...

Privacy and Online Behavioural Advertising

Online behavioural advertising involves tracking consumers’ online activities, across sites and over time in order to deliver advertisements targeted to their inferred interests. Behavioural...

How to make a complaint about your telephone service

The Canadian Radio-television and Telecommunications Commission (CRTC) wants you to know your rights, and requires major telephone companies (for example, Bell Canada, Telus, Bell...

Protect Yourself Online or While Mobile

Here are three things you can do to protect yourself from spam and other electronic threats: Protect Your Computer and Electronic Devices Protect Your...

Stronger Rights and More Protection for Consumers

Legislation to Support a Fair, Safe and Informed Marketplace Passes Second Reading: Ontario is one step closer to delivering stronger rights and more protection...