Consumer protection laws in Ontario

Consumer protection laws in Ontario
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Your consumer rights are protected by many different acts. Some acts are enforced by the Ministry of Government and Consumer Services and some by other organizations.

Find out about consumer protection laws and what organizations are responsible for them.

The Consumer Protection Act (CPA) governs most common consumer transactions in the marketplace and home. If your transaction isn’t covered under the CPA, it may be covered by other consumer protection acts listed here.

Covered under the Ministry of Government and Consumer Services

If you have a complaint against a business related to one of the acts below, you may be able to file a complaint with the Consumer Protection Branch of the ministry.

The Collections and Debt Settlement Services Act outlines your rights when dealing with a collection agency.

Consumer Reporting Act ensures:

  • that credit reporting agencies collect, maintain and report your credit and personal information in a responsible manner
  • your right to know what is being reported about you and to whom
  • your right to correct information about yourself that is inaccurate

Payday Loans Act provides rights for you as a borrower when you borrow from a payday lender.

Bailiffs Act regulates the appointment and jurisdiction of bailiffs in Ontario.

Funeral, Burial and Cremation Services Act is enforced by the ministry and the Board of Funeral Services. The ministry enforces rules in the act about cemeteries, cremation, burials and scatterings.

Consumer protection overseen by other ministries

Energy Consumer Protection Act regulates the activities of licensed electricity retailers and gas marketers.

Ticket Speculation Act ensures that companies, brokers or agents can’t withhold popular event tickets for sale to sell them through a related company at a higher price. Contact the Ministry of the Attorney General for more information.

Updated: November 24, 2015

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