Need to repair your car? Here are 10 essential legal tips on car repairs from Ontario auto experts. But before going to the point, let’s consider your key consumer rights that you probably want to know more about.
First and foremost: the 2023 Consumer Protection Act (CPA). It’s Ontario’s updated legislation designed to safeguard consumers in various transactions. It’s the major law that protects you during vehicle repairs, requiring repair shops to provide written estimates, a minimum warranty of 90 days or 5,000 km (whichever comes first) for parts and labour, and limiting the final cost to no more than 10% above the estimate.
The Consumer Protection Act applies to most Ontario businesses, not just dealers, and covers vehicle sales, leasing, and repairs. The protections granted by the CPA cannot be voided in a contract. If you believe a repair shop has violated the CPA, you can contact the Ministry of Government and Consumer Services for assistance. You can also consult with a lawyer or legal aid clinic for further guidance.
Your rights under the Consumer Protection Act when repairing your car in Ontario
Here’s a more detailed breakdown of your rights under the 2023 Consumer Protection Act when repairing your car in Ontario:
- Written Estimates: Before any work begins, the repair shop must provide you with a written estimate outlining the work to be done and the cost.
- Estimate Accuracy: The final cost charged cannot exceed the estimate by more than 10%, unless you agree to additional work.
- Warranty: A minimum warranty of 90 days or 5,000 kilometers (whichever comes first) applies to all new or reconditioned parts installed and the labor required to install them.
- Unsafe Repairs: If a repair is faulty and makes the vehicle unsafe to drive or causes it to break down within the warranty period, the original repair shop must pay back the money charged for the repair, as well as any towing costs involved.
- Returned Parts: You have the right to request that replaced parts be returned to you.
- Clear Signage: Repair shops must display a sign indicating that they must offer a written estimate, that replaced parts will be returned if requested, and how labor costs are calculated (hourly rate, flat-rate, or a combination).
- No Unfair Practices: The CPA prohibits unfair practices, including false representations and unconscionable acts.
- Right to Redress: If a repair shop violates the CPA, you have the right to seek redress, which could include a refund, repair, or replacement.
- Right to Cancel: You have the right to cancel a contract for motor vehicle repairs within 10 days of signing it, for any reason, and up to 1 year if the contract fails to meet certain requirements.
Your Specific Rights When Repairing Your Vehicle
The CPA also outlines specific rights and protections for consumers when it comes to vehicle repairs.
Written Estimates
Before any repair work begins, the repair shop must provide you with a written estimate of the expected costs, unless you waive this right or authorize a maximum amount you’re willing to pay. You must be told in advance if there is a fee for an estimate and the amount of it.
This estimate should include:
- A detailed list of the repairs to be performed.
- The cost of labor and how it’s calculated (e.g., hourly rate or flat rate).
- The cost of parts to be used.
- Any additional charges, such as shop supplies.
The repairer shall give you an invoice indicating, among other things: the name of the consumer and repairer; the make, model, and plate’s number; date consumer authorized the work/repairs; and detail description of the work done and the repairs made.
This requirement ensures transparency and allows you to make informed decisions about the repairs.
Repair Warranties
Under the CPA, parts and labor for vehicle repairs generally come with a warranty for a minimum of 90 days or 5,000 kilometers, whichever comes first. This means if the same issue recurs within this period, the repair shop is obligated to address it at no additional cost. Understanding this warranty can save you from paying for repeated repairs.
If the vehicle becomes inoperable or unsafe due to defective repairs while under warranty, the customer must return the vehicle to the original repairer unless it is unreasonable to do so. If the vehicle is under warranty and repairs are made by another repairer, the consumer may recover the original cost of the work or repairs and reasonable towing charges.
Authorization of Additional Repairs
If, during the course of repairs, the mechanic discovers additional issues that need attention, they must obtain your authorization before proceeding with any extra work. This ensures that you’re not surprised by unexpected charges when you receive the final bill.
How to Save Money on Car Repairs: 10 Essential Tips from Auto Experts
Car repairs can be expensive, but with a little know-how and smart decision-making, you can keep costs down while keeping your vehicle in top shape. Here are expert tips to help you save money on car repairs without compromising safety or quality.
1
Don’t Fail to Get a Second Opinion on Repairs
Some repair shops may recommend unnecessary repairs or inflate costs. To avoid falling victim to this:
- Get Multiple Estimates: If a repair seems expensive, consult another mechanic for a second opinion.
- Ask for Old Parts: Request the old parts after a replacement to verify that work was actually done.
- Understand Your Rights: If you feel a repair shop has overcharged or performed unauthorized repairs, you can file a complaint with the Ministry of Government and Consumer Services.
2
Follow Regular Maintenance
Prevention is always cheaper than repair. Follow your car manufacturer’s recommended maintenance schedule, which includes oil changes, tire rotations, brake inspections, and fluid top-ups. Keeping up with maintenance reduces the likelihood of expensive breakdowns.
3
Don’t Ignore Small Issues
That strange noise or minor leak might seem insignificant, but ignoring small issues can lead to major (and costly) repairs down the line. If you notice warning lights, unusual sounds, or performance changes, address them promptly.
4
Shop Around for Repairs
Don’t settle for the first estimate you get. Compare prices from different mechanics and auto repair shops. Read reviews, ask for recommendations, and request a detailed breakdown of costs before agreeing to repairs.
5
Buy Your Own Parts
Some repair shops mark up the price of parts significantly. Ask your mechanic if you can supply your own parts. Many online retailers and auto parts stores offer quality parts at lower prices than repair shops.
6
Find a Trustworthy Mechanic
Do you think that UFOs and honest mechanics really exist? Maybe. Maybe not. At least try to find one. A good mechanic can save you money in the long run. Look for certified, reputable mechanics with good customer feedback. Ask for recommendations from friends, family, or online communities.
7
Use Coupons and Discounts
Many auto repair shops offer promotions, discounts, or loyalty programs. Look for online coupons, seasonal deals, or membership perks that can lower your repair costs.
8
Consider a Used or Aftermarket Part
For non-essential repairs, you may not need brand-new original equipment manufacturer (OEM) parts. High-quality used or aftermarket parts can save you a significant amount, especially for older cars.
9
Know Your Warranty Coverage
Check if your repairs are covered under warranty. Some manufacturers provide extended warranties for certain components, and if your car is newer, repairs may still be under the factory warranty.
10
Drive Smart to Reduce Wear and Tear
Aggressive driving, sudden braking, and rapid acceleration can lead to premature wear on your car’s engine, brakes, and tires. Drive smoothly and avoid overloading your vehicle to extend the life of key components.
Ant Last but Not Least – Learn Basic DIY Repairs
Many minor repairs and maintenance tasks don’t require a trip to the mechanic. Learn how to:
- Change your oil and air filter
- Replace windshield wipers
- Check and top off fluids
- Change a tire
- Replace headlights and taillights DIY repairs can save you hundreds of dollars annually.
*****
Car repairs don’t have to drain your wallet. By staying on top of maintenance, learning simple DIY repairs, and being a smart consumer, you can cut costs while keeping your car reliable and safe. A little effort today can save you thousands in repair bills tomorrow!
